Shipping Policy
Delivery Conditions
To collect your items, you COULD pick them up at: 4901 RUE DU COLLEGE BEAUBOIS, PIERREFONDS(Québec), H8Y 3T4, CANADA,
*Please book an appointment VIA EMAIL or phone number TO GET ASSIGNED A TIME SLOT*
IF YOU LIVE UNDER 30 MINUTES FROM collège beaubois, we could hand deliver your items free of charge. you must first send us your address via email or phone number.
Returns and Exchanges
At Capnørd, we are committed to offering you quality products. If, for any reason, you are not satisfied with your purchase, we have established a clear and fair refund policy.
Return Period
You have 14 days from the receipt of your order to request a return or exchange. After this period, we will no longer be able to accept returns or issue refunds.
Return Conditions
To be eligible for a return, the product must be:
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Unworn and in its original condition (with all tags and packaging).
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Unused, unwashed, and unmodified.
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Accompanied by proof of purchase (invoice or order confirmation).
Return Procedure
To return an item, please contact our customer service at [insert our email] with your order number and the reason for the return.
Refunds
Once the product has been returned and inspected, we will process your refund using the original method of payment within 7 to 10 business days. You will receive an email confirmation once the refund has been completed.
Exchanges
If you prefer to exchange a product, please contact our customer service to arrange the exchange. You will need to return the original item and place a new order for the replacement product.
Non-Refundable Items
Certain items cannot be returned, including:
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Personalized products (embroidered beanies, etc.).
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Items that have been worn or used excessively.
Damaged or Defective Products
If your beanie arrives damaged or defective, please contact us within 48 hours of receipt. We will offer a full refund or an exchange at no additional cost.
Questions or Concerns
If you have any questions, please do not hesitate to contact us at capnord2526@gmail.com. We are here to help and ensure your satisfaction.